1. Guest Grievance Redressal
We are committed to delivering an exceptional experience. If you encounter any issues during your booking or stay, please contact us immediately for prompt resolution.
How to Report:
Email: booking@triptadka.in
Call/WhatsApp: +91 75067 75868
On-Site: Report directly to the Villa Manager
Response Timeline:
| Situation | Refund Eligibility |
|---|---|
| Cancellation as per policy timeline | Full or partial refund (per policy) |
| Booking error or unavailability caused by management | 100% refund or reschedule |
| Major unresolved issue during stay | Partial refund (at our discretion) |
| Duplicate payment or failed transaction | 100% refund of the excess amount |
3. Non-Refundable Cases
No refund will be granted for:
Cancellations made within 7 days of check-in
No-shows or early check-outs
Violations of house rules or occupancy terms
Misrepresentation of guest details or identity
Delays caused by third-party services
4. Refund Process
Refunds are processed via the original payment method
Processing Time: 7–10 working days post-approval
Confirmation will be sent via email/SMS upon initiation
5. Escalation Process
If you’re unsatisfied with the initial response, escalate the matter by emailing:
📧 grievance@triptadka.in (optional email—let me know if you’d like to use a different one)
Include:
Booking ID
Nature of the issue
Supporting photos or documents (if any)
We’ll respond within 5 business days.
💬 For Immediate Assistance:
📧 Email: booking@triptadka.in
📞 Call/WhatsApp: +91 96531 17177
🕘 Support Hours: 9:00 AM – 9:00 PM (All Days)